AeroNexus team
Put a support launcher in a Discord channel where members can find it. You'll write the panel message, choose ticket options, and send a working copy to your server.
Before you start
Set up at least one ticket route and save your Ticket Menu. If you haven't done that yet, follow categories and a ticket menu.
Choose the Discord text or announcement channel where the panel will appear. Your bot must be in that server and have permission to view and post in the channel. You also need access to manage Modmail in the dashboard.
Create your panel
Give your team a recognizable internal name and your members a clear invitation to ask for help.
- Select your group and bot, then open Modmail > Panels.
- Select New panel.
- Enter Panel name, such as "Community support." This name is only visible in the dashboard and must be unique for the bot.
- Write Message, such as "Need a hand? Choose a topic below to start a private conversation with our support team."
- Check the Discord preview as you edit.
If you add template variables, use details available before a ticket exists,
such as {{server.name}}. Member and ticket details aren't available yet.
Review the variable reference
before adding them.
Choose the options members see
Under Starting point, choose how much of your Ticket Menu to offer. The options come from its top-level entries; nested groups keep their choices.
| Starting point | Use it when |
|---|---|
| All categories | The panel needs every top-level support option. |
| Selected categories | A channel needs only some of your support options. |
| One category | Members need one clear starting option with a dedicated button. |
For Selected categories, select at least one option. For One category, select the starting option you want members to use.
Pick readable controls
For all or selected categories, choose Dropdown or Buttons under Controls. A dropdown gives members descriptions alongside their choices. Buttons use the titles, colors, and emoji from your Ticket Menu.
For One category, set Button text, choose Button style, and optionally add an Emoji. A short label such as "Ask for help" makes the next step clear.
Review the preview for a concise message and labels that explain where each choice leads. To change the shared ticket option wording, edit your Ticket Menu.
Save and send to Discord
Saving keeps the design in the dashboard. Sending creates the message that members can use in Discord.
- Select Save & Send. To keep working without publishing, select Save instead and use the saved panel's send action later.
- Search for and choose the destination Discord channel.
- Select Send panel.
- Keep the dialog open until sending finishes.
- Open the channel in Discord and check the posted message.
Test the choices before announcing the panel. A group reveals its options in the message, with Back to return. A ticket action starts a ticket in its configured destination.
If sending fails, read the explanation, confirm that the bot is online and can post in the channel, and try again. Replace or remove any custom emoji named in the error.
Publish an updated copy
Panel messages keep the wording and ticket choices captured when you send them. Saving a change doesn't update copies already posted in Discord.
- Edit and save the panel in the dashboard.
- Send a new copy to each channel that needs the update.
- Check the new copy, then delete the old message in Discord.
Deleting the saved design doesn't remove posted messages. Delete each Discord copy you want to retire.
Next steps
Read deploy and update panels for more publishing options, then learn what staff see inside a ticket.